Warranties

Clever Guarantee

STH Westco shall grant warranty provision to the consumer in accordance with the terms and conditions set out below for all products supplied under the Clever brand.

 

The contractual and/or statutory rights of the end customer as against the respective seller and the statutory rights of the end customer as against the product’s manufacturer shall not be affected by this guarantee.

 

STH Westco warrants that products under the Clever brand that were manufactured by STH Westco shall be free and clear of material, manufacturing, design and functional defects.

Any product within the warranty period subject to a warranty claim and determined to have a manufacturing fault will have spare components or a full product replacement supplied free of charge at the discretion of STH Westco, if a product is no longer available the closest alternative will be supplied.

 

Guarantee Period

The Manufactures guarantee will apply for the period stipulated with the purchase of the product; special finishes will be guaranteed for a period of 3 years.

 

Terms

All warranty claims must be accompanied with a valid proof of purchase within the warranty claim date, claims will only be accepted if the product has been correctly operated and maintained and installed in accordance with the manufacturer’s instructions.

 

The guarantee period shall not be extended with exchange of the product or parts, nor shall it commence to run anew. Claims may not be asserted under the guarantee,

  • If the product was not properly installed, cared for, maintained or repaired, in accordance with Clever instructions, valid water regulations and best plumbing practice.
  • If the product is defective out of the box – in this instance the product must be returned to place of purchase.
  • If the defect is attributable to incorrect operation or incorrect handling of the product.
  • If the defect occurs due to missing or incorrect maintenance.
  • If the defect was caused by transport or installation of the product.
  • If the surface has been scratched.
  • If the product is a display / ex display product, or second hand.
  • If consumables (such as filters, filter cartridges, aerators or batteries) or material subject to wear and tear (such as seals) are affected.
  • If the defect occurs due to aggressive environmental influences (such as chemicals, cleaning agents), lime scale or disruptions due to ice and/or lime.
  • If the defect is attributable to wilful or negligent damage to the product by the end customer or a third party.
  • If the product was purchased on auction sites, either consumer to consumer or second hand.
  • If missing parts or product defects are not reported within 30 days of purchase
  • For additional costs incurred i.e. loss of earnings due to time taken off work, cost of phone calls.